We build a sovereign intelligence layer for lenders, NBFCs and collections agencies. Every borrower call is transcribed, scored and structured — promise-to-pay, intent, dispute, hardship, compliance — then unified with your account data and written back into your dialer, LMS and CRM, so the next action is already decided.
One AI agent listens to every collections call. What it hears drives the next operational action and builds an accurate record around each loan customer.
Every inbound and outbound collections call, in any language, pulled from your dialer and telephony.
Sovereign ASR transcribes it; extraction models read intent, sentiment, promise-to-pay, dispute, hardship and compliance — on 100% of calls.
Call outcomes set dialer strategy, account prioritisation, QA scorecards and early-warning alerts — written back into the tools your team already uses.
Every signal joins repayment history, bucket and DPD to build one reliable record for each loan customer — a borrower 360 that stays current.
A structured engagement designed to move fast without cutting corners — you see working software at every stage.
We tap your dialer and telephony (SIP/PSTN or cloud), pull historical recordings and account data, and map your collections workflow and compliance script.
ASR fine-tuned on your languages and accents, plus extraction for promise-to-pay, dispute, hardship, right-party-contact and script adherence — validated against your QA team’s manual scores.
Runs inside your VPC or on-prem. Every call, inbound and outbound, is scored in near real time. No audio or transcript leaves your infrastructure.
Dashboards for collections and QA leads, an event stream and API write-back into your LMS/CRM/dialer, plus full source, IaC and training so your team owns it.
We meet you at your current maturity level and build a clear path forward — from foundational implementation to research-grade capability.
Real scenarios, real numbers. The specifics change — the pattern is consistent.
A lender scores 100% of its Hindi and regional-language field-collection calls, extracting promise-to-pay dates and hardship reasons into its LMS — replacing a 2% manual QA sample.
A digital lender routes tele-calling on the last call’s intent and sentiment, not DPD alone — hardship to restructuring, disputes to a specialist queue, high-intent to auto-pay setup.
A third-party agency gives every client a compliance dashboard showing disclosure adherence and call-time compliance across 100% of calls handled on their behalf.
Not one model — a set of connected systems that read every call, build a record around each loan customer, and feed the operational decisions that follow.
Sovereign ASR + structured extraction over 100% of call traffic, multilingual, near real time from call-end to signal.
Unified account view combining conversation signals with your LMS/CRM systems of record.
Every call scored for disclosure, script adherence, call-time and pressure-language rules; exceptions routed to supervisors.
Collections and QA dashboards plus API/dialer/CRM write-back, so prioritisation and coaching happen in the tools your team already uses.
The questions most teams ask us before they decide to move forward.
Ask us anythingNo. ASR, extraction models and storage all run inside your VPC or on-prem. No audio or transcript goes to a third-party API — which is the whole point for regulated lending data.
Dialer analytics give you volume, talk time and the disposition code an agent typed. We read the actual conversation — promise-to-pay, hardship, disputes, sentiment, script adherence — on 100% of calls, and write those signals back so prioritisation and coaching change.
Every call gets scored, not 2%. Your QA team stops listening at random and starts working the exceptions the system flags — missed disclosures, pressure language, call-time breaches, coaching gaps.
We tap your telephony (SIP/PSTN or cloud dialer such as Exotel, Ozonetel, Knowlarity or Ameyo), read recordings and account data from your LMS/CRM (Salesforce, Zoho, LeadSquared or a custom LOS), and write signals back via API. No rip-and-replace; agents keep working in the same tools.
ASR is fine-tuned on your own call recordings, so it handles the regional languages, code-mixing and accents your borrowers actually use — not just clean English or Hindi.
You do — the full pipeline, models fine-tuned on your data, infrastructure code and runbooks, handed over with no licence-back. Pre-built speech and extraction modules that speed the build stay our IP and are licensed to you; your custom code and data stay entirely yours.
Book a 30-minute strategy session. We'll map your specific opportunity in lending & collections ai, identify the highest-leverage starting point, and tell you exactly what an engagement looks like.
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